Help Desk Support
Students with general technology questions can reach out to the Montclair State University Help Desk. Please check their website for hours, answers to frequently asked questions, and additional support information.
Chat with It Service Desk and Canvas Support: Click on the Chat Link (Links to an external site.) located on the left sidebar of the DIT website
Email the IT Service Desk: ITservicedesk@mail.montclair.edu
Email Canvas Support: Canvasitsupport@mail.montclair.edu
Call Us: (973) 655-7971, option 1 for General Computer Support, Option 2 for PeopleSoft Support, Option 3 for Canvas
- How To Access Canvas
A link to Canvas is available by clicking “Quick Links” on the Montclair State University website. Visit the Canvas site directly. You can log into the Canvas system using your NetID and password.
- Documentation & Videos for Students
Take a look at our Canvas documentation page for detailed information and video tutorials on how to use Canvas.
- To get help troubleshooting problems using Canvas, click on the “Help” link in the upper right corner of the course. This provides links to chat, email or phone support. You may call the University Help Desk directly at 973-655-7971 or via email at ITServicedesk@mail.montclair.edu. The Canvas Guides provide many answers to common questions related to Canvas. For general technical support, please refer to this website: http://www.montclair.edu/oit/tech-solutions-center/it-service-desk/
- You may also click on the “Help” link in the upper right corner of the Canvas course. Or visit our student help page